Returns & Exchanges

You have 30 days from receipt of the package to return or exchange your pair of SAOLA. If this deadline expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

Sale and discounted products: ALL returns are the responsibility of the customer (maximum time frame of 30 days).

RETURN FEES

In France : • 1 FREE return for any order over €99, within 30 days from the date of receipt, excluding products on sale or discounted. Please create your return request and download your slip from the following link: https://saolashoeseurope. returnscenter.com/ . • Return at the customer's expense for orders below €99. Sale and discounted products: ALL returns are the responsibility of the customer (maximum time frame of 30 days). Outside mainland France: • Returns are the responsibility of the customer. Please return the pair to the following address: LOGIDYNE / SAOLA - Chaumontet site 110 route des combes, 74330 Sillingy - France

EXCHANGE FEE

In France : 1 free return for any order over €99, within 30 days from the date of receipt, excluding sale or discounted products. Please create your return request and download your slip from the following link: https://saolashoeseurope.returnscenter.com/ . In the form, you can choose to exchange only the size (same model and same color). If you wish to change colors, please request it at connect@saola.com For orders below €99, the return is the responsibility of the customer and the sending of pairs in exchange is the responsibility of SAOLA. Sale and discounted products: ALL returns are the responsibility of the customer (maximum delay of 30 days). Outside mainland France: The return is the responsibility of the customer and the sending of pairs in exchange is the responsibility of SAOLA.

The product(s) must be returned in their original packaging, in their original condition, new, unworn, unwashed, undamaged or soiled, and must not have been subject to a prolonged use (beyond the time necessary for their test). In the event of non-compliance, we may retain a penalty of €5.

The return is made at the customer's risk: a tracking number is requested to ensure delivery of the product.
Returns that do not comply with these requirements will not be accepted.

FURTHER INFORMATION

• In case you wish to exchange your shoes, SAOLA accepts size or color changes.

• Once the product has been returned to our premises, SAOLA undertakes to reimburse you as quickly as possible the entire payment received (with the exception of additional costs such as delivery costs for example). We will reimburse using the same payment method that you used during your transaction, no later than 14 days following the date of receipt of the returned products, unless there is a justified delay.

• The page of the site “ The best deals ” is dedicated to the sale of our samples, prototypes, or old collections.
  These are premium quality products, made with the same materials as our permanent collections.
  These products are sent separately (from another stock than the permanent collections), in a neutral cardboard box.
  Attention : These products are neither returned nor exchanged.